FAQ

FAQ

Solar FAQ

Do you install solar panels other than SunPower?

As a SunPower Master Dealer we only install solar products made by SunPower.

How long will SunPower solar panels last?

Our systems are designed to have a useful life of 40 years or more.* For more information about solar panel durability and performance, check out this report on solar system useful life field tests performed on SunPower® systems vs. conventional panels.

What does SunPower by EDGE Energy mean?

Master Dealers are rigorously selected by SunPower to represent the globally trusted brand, combining SunPower’s 30 years of industry experience with the chosen solar company’s local expertise.

Should I clean my solar panels?

Your SunPower system was designed with typical soil accumulation in mind, and seasonal rains are usually enough to adequately clear any soil or dust that might accumulate. We strongly recommend that you do not go onto your roof for panel cleaning or inspection. If severe soiling occurs and you feel it is absolutely necessary to clean the panels, you can clean them by spraying them from the ground with a standard garden hose. We recommend that homeowners only clean panels early in the morning or late evening rather than when the sun is at its peak or when the panels are warm.

How long will a SunPower solar system last?

SunPower controls the entire production process to ensure that only the highest-quality products reach your rooftop. For both lease and cash systems, we warranty the system with a 25-year limited Combined Power and Product Warranty. For leased systems, we provide a Performance Guarantee (PEGU) for 20 years (during the term of the lease).

Does my system store energy?

No. Unused energy goes back to your utility provider or you EDGE can install batteries to store the unused energy.

What happens during power outages?

Your system will automatically shut down. Safety requirements prohibit the system from producing electricity during a power outage or blackout, because there is a chance that the system could feed electricity into the electric grid while utility workers are accessing the grid. The system will restart automatically when power is restored.

Will it work on cloudy days?

Yes. However, it may produce less electricity depending on the density of the cloud cover.

Does my system work at night?

Sunlight must be present for the system to generate electricity. At night, your system will hibernate, and your inverter will display a blank screen.

Why should I limit shading from trees?

To maximize system production. Trees, plants, rooftop antennas, satellite dishes, and other obstructions can block the sunlight from reaching the panels. If any portion of the panel is shaded, your system will produce electricity at a reduced level. Should you need to trim vegetation or move objects that might shade the panels, please do so during the daylight hours and use caution.

What if a squirrel, a bird, or any other wildlife chews or in any way interferes with my solar system’s wiring and cables?

After market animal guards and other preventive measures exist that may help deter wildlife from coming into contact with your solar system. Please contact your Installer or a local SunPower dealer in your area for options and pricing.

AEROSEAL FAQ

How long will it last?

Guaranteed for 10 yrs. in residential applications. Based on testing, sealant has an expected life of at least 40 years.

Is the sealant safe?

Sealant is Non-Toxic and has been used in hospitals, schools, surgery centers, and government facilities all over the world. The sealant has been tested by an independent lab and found to have extremely low concentration of VOC’s, during sealing time only. The primary component has NO OSHA maximum exposure limit.

What is the sealant material made of?

Primary component is Vinyl Acetate Polymer, used in water based paints, hair spray, and chewing gum.

How long does it take to dry?

Drying time is less than 2 hours.

Will my house smell?

There is a mild odor, like Elmer’s Glue, during sealing. Odor should dissipate by next morning (or before).

Should I be in the house during sealing?

We prefer no one is in the house during sealing due to impact on productivity. If you are pregnant, senior, or infant, or utilizing medical equipment we do encourage you to leave as a simple safety precaution.

How big of a leak will be sealed?

Up to a 5/8” hole can be sealed during normal range of productivity.

What about leaks that are too big?

Broken and disconnected ducts and large leaks need to be fixed prior to sealing. If a hidden large leak is uncovered during sealing, process is stopped and a solution is discussed.

Where does the sealant leaking from the ducts go?

Sealant escaping from the ducts will settle in wall cavities, attics or crawl spaces. During the process, we will filter the air to capture any sealant entering the living areas.

Will it harm electronics?

We recommend that sensitive electronics be covered.

What about my HVAC accessories?

Technician is trained to protect all accessories prior to sealing. Some items, such as humidifiers or UV lights, may be removed then reinstalled to prevent damage; others may be bagged or covered.

Do ducts need to be cleaned before sealing?

Extremely dirty ducts should be cleaned. We recommend the technician assess the condition of the ducts prior to sealing.

Can I clean my ducts if they have been sealed?

Ducts of all material types can be successfully cleaned after sealing.

Will the ducts be covered with sealant?

The Aeroseal process does not coat or line the ductwork. The only sealant remaining in the ducts will be at the previous leak.

Energy Performance

Is an energy audit really required?

A home energy audit is absolutely worth it. It will prepare your home or building for every season so you can start saving energy and money. And, with the cold months approaching, there is no better time than now to receive your home energy audit.

What should I expect from an energy audit?

Our energy auditors will take a look at your building inside and out. They’ll examine a variety of components, including windows, walls, attics, basements, joists, and blower doors to see if they can spot any major air leaks into or out of your home or building.

Take the first step towards a more energy efficient building